CUSTOMER CARE

Have any questions or concerns? 

We’re always ready to help!

 

 

CONTACT US

INFO@SCOUTURELONDON.COM

LOCATION

Our studio is based in brimsdown London

RETURNS | REFUNDS

 

Given the exclusivity of each piece we do not offer returns or refunds every scouture piece is handmade to order and we are committed to ensuring quality in each piece we make . We take great pride in ensuring no orders are fulfilled with any faults

FAQ

HOW LONG WILL IT TAKE FOR MY ORDER TO BE MADE

All orders take 7 - 10 working days from the date of purchase

each item is made to order either to your basic size or measurements.

Once your order is ready to ship you will receive a confirmation email along with tracking 

 

RUSH ORDERS

Need your order sooner or on a specific date our rush order service is available for £30,00 

This includes shipping, 

 

PAYMENTS

We accept all major debit & credit cards.

We can not accept any other payment method at this time. 

All orders are processed in GBP / £, which is our currency in England.

Please be aware that prices will not be converted at the checkout. The order total will appear in GBP / £ and will be converted by your bank once the transaction has been processed. Your bank statement will show the transaction total in your local currency.

CAN I MODIFY OR CANCEL

If you select the wrong colour or size please contact us straight away so we can amend your order.

you must contact us at least within 1 working day failure to do so may mean we are unable to amend your order

please order with care as we do not offer a cancellations once order has been placed 

 

WHAT IF MY ORDER DOES NOT FIT ?

If your order arrives and it is to big we will happily alter it for you. if you have provided us with your measurements and they are incorrect so your order arrives and it is to small unfortunately we are unable to alter. items can be made smaller but not bigger ,

for the perfect fit please select our free made to measure service 

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© COPYRIGHT 2019 - SCOUTURÈ LONDON